Contact Us

General Contact Information:

  • Customer Support Email:
  • Customer Support Phone: +001 718-799-4218
  • Customer Support Hours: 
    • Monday to Friday, 9:00 AM to 6:00 PM [Eastern time]
    • Weekend Support: 9:00 AM to 6:00PM
    • Emergency Support: For urgent matters outside of regular hours, please contact us at []

Retail Inquiries: If you have questions related to retail purchases, product inquiries, or need assistance with your retail order, please feel free to reach out to our dedicated Retail Support Team. You can contact them through:

  • Retail Email: []
  • Retail Phone: [+001 718-799-4218]

Social Media: Connect with us on social media for the latest updates, promotions, and more:

Instagram: perle_silk

You can also use the contact form below to send us a message, and we will route your inquiry to the appropriate department.